Shipping Costs

We offer FREE Standard Shipping on all orders.

Any applicable customs duties, import taxes, or local fees are the responsibility of the customer where required by their country's regulations.

Order Tracking

Once your order has shipped, you'll receive a tracking number via email.

Tracking information may take 24–72 hours to update after your package has been dispatched.

Shipping Times

Estimated delivery times:

• Australia: 5–10 business days
• New Zealand: 6–12 business days
• United States: 6–12 business days
• Canada: 7–14 business days
• United Kingdom: 6–12 business days
• Europe: 7–15 business days
• Rest of the World: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Delays caused by customs, weather, carrier disruptions, or other unforeseen circumstances may occur.

Shipping Costs

We offer FREE Standard Shipping on all orders.

Any applicable customs duties, import taxes, or local fees are the responsibility of the customer where required by their country's regulations.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Radiant RX cannot be responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our support team. We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 15 days of delivery with your order number and clear photos of the damaged item and packaging. We'll review your claim and arrange an appropriate solution.

Need Help?

If you have any questions regarding your order or shipping, please contact our customer support team.

We're always happy to help and aim to respond to all enquiries within 24–48 business hours.

Thank you for choosing Radiant RX.

Terms & Conditions

Last Updated: September 2026

Welcome to RadiantRX. These Terms & Conditions explain the rules for using our website and purchasing our products. By accessing our website or placing an order, you agree to these terms.

We’ve designed our policies to be clear and straightforward so you can shop with confidence.

1. About RadiantRX

RadiantRX is an online self-care store offering products designed to support your everyday personal-care and self-care routine.

Throughout these Terms & Conditions, “RadiantRX,” “we,” “us,” and “our” refer to RadiantRX. “You” and “your” refer to the person using our website or purchasing our products.

2. Using Our Website

By using our website, you agree to:

• Provide accurate information when placing an order.
• Use our website only for lawful purposes.
• Not attempt to interfere with or disrupt our website.
• Not misuse, copy, reproduce, or distribute our website content without permission.
• Be responsible for keeping your account and payment information secure.

We reserve the right to restrict or terminate access to our website if these terms are violated.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information on our website are accurate and up to date.

However, product colors, packaging, measurements, and appearance may vary slightly from images shown on our website.

RadiantRX does not guarantee that every product will produce identical results for every customer. Individual experiences may vary depending on factors such as skin type, personal use, and other individual circumstances.

4. Self-Care & Product Use

Our products are intended for general self-care and personal-care purposes.

Product information provided on our website is not intended to replace professional medical advice, diagnosis, or treatment.

Always read and follow the product instructions before use. If you have concerns about whether a product is appropriate for you, consult a qualified healthcare professional before using it.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice if necessary.

5. Orders & Payments

When you place an order with RadiantRX, you agree that the information provided during checkout is accurate and complete.

We reserve the right to:

• Decline or cancel an order where necessary.
• Correct pricing or product-information errors.
• Limit quantities purchased where appropriate.
• Cancel orders affected by suspected fraudulent or unauthorized activity.

Payment must be successfully processed before an order can be fulfilled.

6. Pricing

All prices displayed on our website are subject to change without notice.

We make every effort to display accurate pricing. If an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, contact you regarding the affected order.

7. Shipping & Delivery

We aim to process and ship orders within the timeframes stated in our Shipping Policy.

Delivery times are estimates and may vary due to circumstances outside our control, including carrier delays, customs processing, weather events, public holidays, or other unforeseen circumstances.

Once an order has been handed to the shipping carrier, delivery may be affected by the carrier's processes.

Please review our Shipping Policy for additional information regarding processing and delivery.

8. Returns & Refunds

We want you to feel confident shopping with RadiantRX.

Returns, refunds, and eligible order issues are handled according to our Refund & Returns Policy.

Customers are responsible for following the applicable return instructions and providing accurate information when requesting assistance.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

9. Promotions & Discount Codes

From time to time, RadiantRX may offer promotional discounts, sales, or discount codes.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.
• Discount codes may have expiration dates.
• Some products may be excluded from promotions.
• Only one promotional code may be used per order.
• We reserve the right to modify or end a promotion where permitted by law.

10. Intellectual Property

All content on the RadiantRX website, including logos, branding, text, graphics, photographs, product descriptions, and other materials, belongs to RadiantRX or is used with appropriate permission.

You may not reproduce, modify, distribute, sell, or commercially use our content without written permission.

11. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, advertising platforms, or other service providers.

These third parties may have their own terms and privacy policies. RadiantRX is not responsible for the policies or practices of third-party services outside our control.

12. Website Availability

We work to keep RadiantRX available and operating reliably. However, we cannot guarantee that the website will always be available, uninterrupted, or completely free from errors.

Temporary interruptions may occur because of maintenance, technical problems, service-provider issues, or circumstances beyond our reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, RadiantRX is not responsible for losses or damages arising from your use of our website or products where such liability cannot reasonably be attributed to RadiantRX.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded, restricted, or modified.

14. Australian Consumer Law

If you are located in Australia, nothing in these Terms is intended to exclude, restrict, or modify your rights under the Australian Consumer Law or any other applicable law.

Where a product does not meet a consumer guarantee that applies to your purchase, you may have rights to a remedy such as a repair, replacement, or refund depending on the circumstances.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services, or legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have questions about these Terms & Conditions, an order, or our products, please contact our customer support team through the contact information provided on our website.

RadiantRX
Premium Self-Care, Made Simple.

We appreciate your trust in RadiantRX and are committed to providing a clear, reliable, and customer-focused shopping experience.